Shipping & Delivery Policy

At The White Wing Co., we want your order to reach you safely and as quickly as possible. Please find our delivery information below.

UK Mainland Delivery

Standard Tracked Delivery: £4.99

FREE Standard Delivery on orders of £50 or more.

Orders are sent using a tracked delivery service with proof of delivery.

Please allow approximately 1 to 2 working days for your order to be processed, followed by approximately 2 to 4 working days for delivery.

These timeframes are estimates and may vary during busy periods, public holidays or due to circumstances outside of our control.

Highlands, Islands & Northern Ireland

We also deliver to the Scottish Highlands, UK Islands and Northern Ireland.

Tracked Delivery: £8.99

Orders to these areas may take slightly longer to arrive. Please allow approximately 1 to 2 working days for processing, followed by approximately 3 to 5 working days for delivery.

Free delivery on orders over £50 currently applies to UK Mainland orders only.

Order Processing

Orders are processed Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next working day.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Multiple Items

If you order multiple items, they will usually arrive together. However, in some circumstances, items within the same order may be dispatched separately.

If this happens, don't worry. You will not be charged any additional delivery fees.

Delivery Delays

While we aim to have every order delivered within the estimated timeframe, occasional delays can occur due to courier disruption, severe weather, busy seasonal periods or other circumstances outside of our control.

If your order appears to be significantly delayed, please contact The White Wing Co. and we'll be happy to look into it for you.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

The White Wing Co. cannot accept responsibility for orders delivered to an incorrect address supplied by the customer.

Lost or Missing Orders

If your tracking information shows that your parcel has not arrived within the expected delivery timeframe, please contact us so that we can investigate this with the delivery provider.

Please do not contact our fulfilment partners directly. The White Wing Co. is your point of contact for all order and delivery enquiries.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include your order number along with clear photographs of the item and packaging.

We'll review the issue and arrange an appropriate resolution in accordance with our Returns & Refunds Policy.

Where We Deliver

We currently deliver to addresses within England, Scotland, Wales, the Scottish Highlands, UK Islands and Northern Ireland.

At this time, we do not offer international delivery.

Questions About Your Delivery?

If you have any questions regarding your order or delivery, please contact The White Wing Co. through the contact details provided on our website.

We'll always do our best to help. 🤍

Last updated: August 2026